Shipping Policy

At Lost & Found, we do our best to get your order packed, shipped, and on its way as quickly as possible. Please review the information below regarding processing times, estimated delivery times, tracking, and potential delays.

Order Processing

All orders are processed and prepared for shipment within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday and do not include weekends or public holidays.

During new collection launches, promotional periods, holidays, or periods of unusually high order volume, processing may occasionally take slightly longer. We appreciate your patience while our team prepares your order.

Once an order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our estimated delivery time is:

1–2 weeks after your order has been shipped.

Please note that this is an estimated delivery timeframe and not a guaranteed delivery date. Actual delivery times may vary depending on your destination, local postal services, customs procedures, weather conditions, and other circumstances outside of our control.

The processing time of up to 3 business days is separate from the estimated shipping time.

International Shipping

Lost & Found ships internationally to supported destinations.

International orders may be subject to customs processing upon arrival in the destination country. Customs clearance procedures can occasionally cause additional delays that are outside of our control.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Tracking Your Order

When tracking is available, your tracking information will be sent to the email address provided during checkout once your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation. In some cases, tracking information may take several business days to display movement.

Shipping Delays

While most orders arrive within the estimated delivery window, delays can occasionally occur due to circumstances outside of Lost & Found's control.

These may include carrier delays, customs inspections, local postal disruptions, severe weather, holidays, high-volume shopping periods, or incorrect/incomplete delivery information.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact us and our team will be happy to assist you.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are correct before completing checkout.

Please carefully check your:

• Full name

• Street address

• Apartment or unit number

• City

• Postal/ZIP code

• Country

• Contact information

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Lost & Found cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Failed or Returned Deliveries

If a package is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of the package, or failure to collect the shipment, additional shipping charges may apply if the customer requests that the order be shipped again.

Please monitor your tracking information and make sure someone is available to receive the package when required by the local carrier.

Lost Packages

If you believe your package has been lost in transit, please contact us with your order number and shipping details.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

Please note that carrier investigations may take additional time to complete.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue, please include your order number and clear photographs of the package and affected item(s).

Our team will review the situation and provide the appropriate next steps.

Multiple Items

Orders containing multiple products may occasionally arrive in separate packages. If this happens, you may receive separate tracking information for each shipment.

Receiving one item before another does not necessarily mean that part of your order is missing.

Changes & Cancellations

We begin processing orders as quickly as possible. Because of this, we cannot guarantee that an order can be changed or cancelled after it has been placed.

If you need to request a change or cancellation, please contact us immediately. If the order has already been processed or dispatched, we may no longer be able to make changes.

Estimated Timeframes

By placing an order with Lost & Found, you acknowledge that all processing and delivery timeframes displayed on our website are estimates.

Our standard timeframe is:

Processing: Up to 3 business days
Estimated Shipping: 1–2 weeks

Unexpected carrier or customs delays may extend these timeframes.

Contact Us

If you have any questions regarding your shipment or need assistance with an existing order, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Thank you for shopping with Lost & Found.